Visit Santa in the Outpost at the North Point. Appointments will be available by reservation or walk-up from Nov. 26th–Dec. 24.  You can sit with Santa or stand socially distanced for your photos. Photo packages start at $39.99 with other items available for purchase.

Click Here to reserve your visit with Santa!
*The Santa Set will be open during mall hours with the exception of when Santa is feeding his reindeer.
Santa’s Holiday Hours in the Outpost are listed below:

FAQ’s

A: Santa and Mrs. Clause will host multiple events at North Point. View our events section as we periodically add more activities for you and your family to enjoy.

A: Reservations are strongly encouraged but not required. Reservations secure the Santa Magic photo experience for each Guest while allowing staff to employ effective social distancing best practices. Walk-up visits are permitted when space is available.
Pre-book your holiday photo experience at North Point here. This reservation platform makes scheduling your family photo experience convenient. Walk-up visits are available at participating locations as space permits. Same day reservations are available to accommodate your last-minute holiday plans.

You can find local Santa and book your photo experience at WhereIsSanta.com. Reservation slots are available every 15 minutes. Most locations operate with two queues – one for reservations to ensure timely visits and one for walk ups which will be served as time permits.  

We offer several  photo experience packages to capture your favorite holiday tradition! Please refer to our reservation link for specific package information and prices. 

1. Arrive at Santa’s Outpost during your 15-minute reservation time.
2. Locate directional signage to follow if you have reservation or are a walk-up guest.
3. Create and Capture your favorite holiday tradition!

Yes, reservations are preferred at our location. You may make a reservation here.
To make a reservation you will be required to select:
A. a specific date
B. a specific 15-minute time slot;
C. a photo package to pre-purchase (if undecided, you can still reserve your spot for a fee which will be applied to your set purchase);
Reservations are available every 15-minutes. If a time slot appears “unavailable” during normal business hours, this indicates the appointments are full for that window.
When you arrive at the photo experience, there will be a dedicated entrance for Guests with reservations. Please check in with the greeter so they know you have arrived for your reservation. You can also start your photo experience by texting “SANTA” to (360) 488-0880.

Santa has a special visit planned with our family that runs 5-8 minutes that you do not want to miss!!

A Moment to Remember | Package A
Complete access to all digital images on our digital download portal

• 7 photo prints (SEE BELOW)
    (2) 6×8 prints
    (2) 4×6 prints
    (1) 3×5 print
    (2) wallet prints
    Limited Edition 2021 Postcard photo print

Sparkle and Shine | Package B

Complete access to all digital images on our digital download portal
• 5 photo prints (SEE BELOW)
    (2) 4×6 prints
    (1) 3×5 print
   (2) wallet prints  

Dream a Little Dream | Package C 

5 photo prints (SEE BELOW)
 (2) 4×6 prints
     (1) 3×5 print
     (2) wallet prints

ONLINE ONLY | Reserve Now + Decide Later

When you pre-book your photo experience online, you don’t have to decide right then which photo package you want. With the Reserve Now/Decide Later feature, you can schedule your Santa Magic photo experience and apply the fee to your photo package purchase at the set! 

If you need to reschedule your photo experience, please click RESCHEDULE found in your confirmation email within 24 hours of your original reservation. If you cannot locate your confirmation email, please contact customerservice@cherryhillprograms.com within 24 hours of your original reservation. Rescheduling is available where space permits. Due to the limited availability, refunds due to cancellation are not offered less than 72 hours before the date/time of your reservation. Please allow 7-10 business days for refunds to be processed if the photo experience is canceled 72+ hours before your scheduled photo experience.

Merchandise varies per location. Select merchandise is available online at myholidaymoments.com. Participating locations offer the limited edition Holiday Traditions Box while supplies last. 

In partnership with local venues, all our holiday photo experiences are ADA/AODA compliant.
Guests with all abilities are invited to visit our experience at any time. To find a location near you and book a photo experience, visit WhereIsSanta.com.

Santa magic package prices range from $9.95 to $149 to our full deluxe package. For a complete list of Holiday offerings, please visit us at WhereIsSanta.com. 

Unfortunately, North Point will not host pet photos with Santa at our location. SERVICE ANIMALS ARE ALWAYS WELCOME.

You can begin your photo experience by checking in with the greeter or texting “SANTA” to (360) 488-0880. 

Holiday Magic extras are available with a photo package purchase. All extra photo prints and merchandise are available with a photo package purchase. Additional 6×8 prints are available for $9.99. 

Yes, an additional 6×8 photo print is available to add on to any photo package purchase for only $9.99. 

Santa Magic retail accepts cash, Visa, Mastercard, Discover, and AMEX at all operating locations. Select locations accept Apple Pay.

Yes, everyone is allowed to visit Santa and have the experience captured. Purchasing the photo package is optional.  

Yes! Children are welcome to chat with Santa

Parents will need to accompany children unable to sit for holiday photography.

Local signage will direct you to your holiday photo experience. At participating locations, floor markers will direct you when you arrive. If you have a reservation, follow Holly the Reindeer down Candy Cane Lane for your priority photo experience with Santa! For Walk-up Guests, follow Gary and Audri down Mistletoe Avenue! 

Health and safety are our top priority! Santa and his Elves are fully vaccinated. Elves will practice social distancing by remaining 6 feet away from Guests. Where local regulations permit, Guests have the choice to sit with Santa or socially distance themselves during the photo experience. All locations are equipped with hand sanitizing stations and staff are required to wear face coverings. Santa and Guests will not be required to wear face coverings unless locally mandated.

We are dedicated to creating spaces that make you feel comfortable focusing on the; however, same day reservations most important thing – your favorite holiday tradition!
Because your health is our top priority, we have implemented new services and enhanced safety measures at all operations across the United States, Canada, and Puerto Rico. We have employed safety best practices as recommended by local organizations, the Centers for Disease Control and Prevention (CDC) and The Public Health Agency of Canada in the interest of your wellbeing. Additionally, all Cherry Hill Programs staff and characters must be vaccinated by October 14, 2021, per company policy, except for medical and religious exemptions
Company policy requires Santa characters and staff be vaccinated by October 14, 2021 except for medical and religious exemptions.

Company policy requires Santa characters and staff be vaccinated by October 14, 2021 except for medical and religious exemptions

Company Policy requires all staff be vaccinated except for medical and religious exemptions by October 14, 2021. COVID testing is mandatory for exempt employees. 

Guests may remove face coverings during the photo experience at select locations.

Social distancing requirements vary per location.

Temperature checks are not required at Santa Magic photo experiences.

Yes. Hand sanitizing stations area available at the entrance and exit of each Santa Magic experience.

Following CDC guidelines, Santa Magic sets are disinfected prior to opening and deep cleaned after closing. High-traffic and high-touch point areas are cleaned between Guest visits. Fabric treatment is provided to Santa suit after each shift.

You can contact customer service at customerservice@cherryhillprograms.com

At some locations, physical barriers separate Santa Magic staff from Guests at checkout

We will follow the requirements set by the CDC to ensure the health and wellbeing of all Guests. At participating locations, the Santa Magic experience is up to the Guests’ comfort. Please inquire at your local Santa Magic photo set. For more information about the photo experience, visit cherryhillprograms.com/covidguidelines

My Photo Magic Pass is an exclusive offer provided to in-person Santa Magic photo experience customers at the set. We’re so glad you chose us to capture your Santa Magic, we’re giving you complete access to the virtual photo experience 50% off! Get your My Photo MAGIC PASS at checkout – available to any Guest who purchases a Santa Magic photo package at a local retail venue.
My Photo is a wonderful way for you to create a customizable, virtual experience that captures The Holiday Magic to share with anyone – anywhere, any time! Simply upload your personal images from any device and instantly appear in festive backgrounds. My Photo offers endless photo uploads and downloads to #ShareTheMagic with your family and friends during the Holiday season!

We’re so excited Santa’s back! We know the experience may feel different previous seasons, and we’re committed to capturing the magic of your holiday experience while prioritizing health and safety. Adding extensive safety precautions at each set is priority in creating a magical holiday experience. We’ve worked hard to ensure photography packages meet Guests’ needs and budgets. Each package includes significant value and is priced in alignment with competitors

We know your Santa experience is important! We will work with the local management team to resolve your issue so that you walk away from your Santa Magic photo experience satisfied. We are committed to bring the magic to every experience by capturing moments that last a lifetime. If you’re unhappy with your Santa Magic experience, please contact Customer Service at customerservice@cherryhillprograms.com

Please allow 7-10 business days for your refund to process from the time of request/submission

Your holiday photos are stored on our Digital Download Portal for the current Holiday season. Be sure to download all your photos from our Digital Download Portal to your local hard drive for future use. All pictures are purged from our systems on January 31, 2022.
To avoid losing your valuable photos, be sure to download your image files as soon as possible. DO NOT store your images on our Digital Download Portal.
If you are unable to see where to enter your photo code or email address when using a desktop computer, then you are likely using an out-of-date version of a browser that is not compatible with our Digital Download Portal (myholidaymoments.com).
The Digital Download Portal functions best with browsers that are less than 3 years old.  We recommend that you update your browser and try again. For Microsoft Internet Explorer (IE) users, please update to IE version 10 or higher. IE version 8 or 9 does not support the many wonderful features of the Digital Download Portal.
For the majority of our Santa Magic locations, you can find your unique Photo Code in several places:
1. Your photo code is located on the 3×5 and wallet sheet (number on the corner of photo)
2. Your photo code is also located on your printed receipt.

3. Your photo code is in an SMS text message you received after your Santa Magic photo experience.
For our Holiday Magic Village and Macy’s Santaland locations, your holiday photos are available for download from our digital portal on PGIphotos.com. 


If you have lost your receipt, you can find your photo code on the 3×5 photo sheet! The code on your printed photo is the same as the code on your receipt. If you were sent an SMS message to download your images, the SMS message will also contain your photo code. Visit our Digital Download Portal to input your code and email address to access your photos. If you cannot find your code, our customer service team at customerservice@cherryhillprograms.com is happy to help you!

 

If you have questions or a problem, please click on the ‘Contact Us’ tab located on the right-hand side of our Digital Download Portal (myholidaymoments.com).
This will take you to our ‘Contact Us’ page where you will have the opportunity to fill out a form and share your information so that we can assist. You can also contact Customer Service via email at customerservice@cherryhillprograms.com.

First, check your ‘Junk’ or ‘Spam’ folders to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ email in your Inbox, Junk, or Spam folder within 24 hours of your Santa Magic photo experience purchase, please visit cherryhillprograms.com/copyright and complete the form to instantly receive your copyright release and registration.

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