Brand Ambassador – North Point Mall

We hire at 16 years of age.


Job Description:

  • Consistently creates a welcoming environment as customers enter or exit the store.
  • Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise.
  • Uses basic selling techniques to engage with the customer.
  • Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
  • Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
  • Completes sales transactions and maintains proper accountability at registers.
  • Processes merchandise returns and exchanges courteously and under company guidelines.
  • Speaks positively about the brand, about our customers, and about other team members.
  • Demonstrates initiative, teamwork and ownership in every interaction.
  • Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
  • Assists in daily store recovery, before, during or after store opening hours.
  • Adheres to company policies, procedures, and loss prevention practices.
  • Shares feedback and ideas with management that will help improve the processes in the store.
  • Adapts to an environment that changes quickly while managing multiple tasks.
  • Provides support for all cross-functional departments.
  • Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.